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Coaching Other - The Basics
SGD $29.95
The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).
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Applying Coaching Remotely
SGD $29.95
The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).
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Giving Remote Feedback
SGD $29.95
The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).
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Building Trust with Remote Teams - Testing
SGD $29.95
Telecommuting will soon be the new buzzword in organizational structures. Designed for anyone who manages and leads others remotely, the Remote Leadership Toolkit: Getting Started provides remote leaders the tools they need to be successful leaders, no matter where their employees work in the world. Maximize your influence and leadership skills even from out of the office. - Understanding the uniqueness of a virtual environment and shifting your mindset to fit - Picking up the unique leadership skills needed to lead others remotely and build trust - Learn the skills needed to plan and lead successful virtual meetings - Leave a positive impact on your team This course qualifies for PMI Professional Development Units (PDU) .
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Customer Service Basics: For Business & Project Management
SGD $59.00
Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them
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Customer Service Management: For Business & Project Management
SGD $59.95
Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them
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Building Trust and Respect: For Business & Project Management
SGD $52.95
Successful teamwork is built on a foundation of trust. Each member of the team must establish trust, cultivate trust through his actions and words, and work to maintain it. Each member also needs to be able to trust his team members to make a commitment to the team and its goals, work competently with those goals in mind, and communicate consistently about any issues that affect the team. This course will aid managers in building the level of trust and respect they receive from their employees, peers and customers. Build trust and respect effectively for a more productive environment! - Make your actions support company values - Evaluate others fairly - Push and encourage innovation in the workplace - Create a network of resources for your employees This course qualifies for PMI Professional Development Units (PDU).
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Coaching Career Development: For Business & Project Management
SGD $52.95
In coaching for performance and career development, managers develop employees by strengthening and growing employees' skills, knowledge, and abilities. As a result, employees can perform self-sufficiently and at high levels. This is all done in the context of maximizing the resources being paid for to get high productivity in return. Managers learn how to guide and coach employees in developing their career within the organization. Learn how to promote and develop the aspirations of your employees! - Develop career plans and manage employee expectations - Help find your employees' development opportunities - Plan career plans and build your employees' professional network - Know how the importance of developing your career This course qualifies for PMI Professional Development Units (PDU).
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Communication Skills for Managers: For Business & Project Management
SGD $52.95
One of the biggest challenges managers face is communication. And yet, communication is also one of the most critical aspects of leadership. Without good communication, managers can fail to gain commitment from employees, fail to achieve business goals and fail to develop rapport with the people on their team. In short, they can fail as leaders no matter how good their intentions may be. This course will aid managers in building and strengthening their communication skills to work more effectively with their employees, peers and organization leaders. Develop excellent communication skills to project an influential and knowledgeable profile to your teammates, improving overall effectiveness. - Evaluate your communication with others to improve listening - Learn communication elements to deliver clear and concise messages - Learn to maximize your interaction with frequent audiences - Improve your style of communicating key messages through feedback This course qualifies for PMI Professional Development Units (PDU).
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Creating Great Teamwork: For Business & Project Management
SGD $52.95
Building strong teamwork begins with trust and clear communication. When teams trust all members and communication is clear and frequent, teamwork starts to build. As a small-business owner, each team member must contribute and work well with her peers. You must encourage and recognize great teamwork and quickly resolve any disputes that might occur. By going through the modules in this course, managers will learn ways strengthen their skills in order to build great teamwork among their team and employees. Teamwork is critical to every organization in being more effective. - Manage the team through behavior norms and expectations and developing a strong team culture - Spur the team to work better with others - Involve the right people and right information to make great decisions - Discover ways to build positive a working environment This course qualifies for PMI Professional Development Units (PDU).
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Developing and Coaching Employees: For Business & Project Management
SGD $52.95
This course will help managers to discover ways to fine-tune their skills in coaching and developing their employees to become more capable and high performing individuals. Become more effective in Developing and Coaching your employees. - Learn to support your team and improving performance - Give feedback to improve and build employee confidence - Create plans to improve skills and energize the workplace - Understand employee development and the importance of feedback This course qualifies for PMI Professional Development Units (PDU).
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Giving Great Feedback: For Business & Project Management
SGD $52.95
While giving and receiving feedback can be a delicate process, there's no doubting its value in helping to identify issues and solve them. Feedbacks must be handled in a positive manner so that it can do what it's intended to do. This course helps managers to discover how to provide the feedback each person needs to perform at a high level. Feedback is the key in ensuring everyone in a team is on board with you. - Improve your feedback quality and act with appropriate speed to problems - Manage employee reactions to evaluations - Learn how to give constructive feedback - Improve your team's performance following feedback given This course qualifies for PMI Professional Development Units (PDU.
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Leading the Organization Strategy: For Business & Project Management
SGD $52.95
Every organization has leadership, in some form or another. The quality of this leadership may leave a lot to be desired, or perhaps it is ostensibly amazing. Most leaders see the value in improving themselves, as well as the organizations they pilot. The challenge many of them face is seeking out the pain points and beginning their strategy from there. Organization strategy is important in helping you deliver your company's goals and to maximize the skills of your employees. Managers need to develop their ability to lead others towards achieving the organization strategy. Be the one that leads organization strategy and make your mark. - Develop integrity expectations and show employees how to support the organization's goals and strategy - Connect work with company objectives with your thoughts as a leader - Capture and share learning and best practices so others can drive the strategy for you - Know how to align your tasks with the organization strategy This course qualifies for PMI Professional Development Units (PDU).
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Management Essentials: For Business & Project Management
SGD $52.95
With increased responsibility comes the need for new skills and an expanded perspective of your organization. This course will help managers build the basic management skills required to coach employees, deliver feedback and recognize the achievements of others. Learn effective management skills to improve workplace cohesiveness. - Understand the needs of your employees - Create great team environments and build employee satisfaction - Learn to conduct performance reviews and departure interviews - Make use of feedback and opinions to become even better! This course qualifies for PMI Professional Development Units (PDU).
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Meeting Management: For Business & Project Management
SGD $52.95
Meetings are part and parcel of every manager's office schedule. This course will help managers learn how to lead and facilitate effective meetings. Make meetings more productive and time efficient. - Design and conduct effective meetings - Be a member of importance in meetings - Define the roles in meetings and create behaviour expectations to stay focused - Know how to be productive in meetings This course qualifies for PMI Professional Development Units (PDU).
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Onboarding New Employees at the Start: For Business and Project Management
SGD $66.95
New employees are part and parcel of every organization and they always take time and need assistance to fit in. Managers will learn how to work with new hires during the first few weeks of their employment in this course. Learn how to incorporate fresh hires into your organization. - Understand what new hires expect on their first day - Establish first week deliverables to define goals and expectations - Ensure a cohesive environment with new hires meeting co-workers - Develop new skills through coaching by yourself and others to develop your new hires This course qualifies for PMI Professional Development Units (PDU).
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